However, we cannot independently confirm if the Weibo account has a proven track record. This can be a very rewarding job, but it can also be stressful at times. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple's most powerful Mac will finally shift to Apple silicon. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. To view your favorites, sign in with your Apple ID. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . By helping Apple maintain strong relationships with customers, you are instrumental to our success. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As mobile devices become more complex, technicians will be needed to repair and maintain them. 2023 I will never forget them. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Copyright 2023 Apple Inc. All rights reserved. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Learn more (Opens in a new window) . Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. It was a month before any of us would be on the sales floor alone. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. 2023 And after you've passed an exam, display your verified digital badge on any professional networking site. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Geniuses often made $25 to $30 an hour based on their tenure. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Melissa is learning about more than technology. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple is an equal opportunity employer that is committed to inclusion and diversity. This cookie is set by GDPR Cookie Consent plugin. Learn more. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Copyright We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Learn more (Opens in a new window) . Our training team can help you book training for your organisation or for a third party. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Necessary cookies are absolutely essential for the website to function properly. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. As part of that process, were rolling out Mac as a choice for our employees. Click here to see the total pay, recent salaries shared and more! You have excellent time management skills and can make decisions quickly. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. And thats our greatest strength. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Filter our Apple training by your desired technology. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We're committed to being your source for expert career guidance. Youre supporting people. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. You know, just like the things we make. You may be communicating with other technicians, engineers or managers. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Here are three trends influencing how Apple Technical Specialists work. We were thanked for coming and then excused once we had completed our quiz. This cookie is set by GDPR Cookie Consent plugin. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Choose your path Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." This cookie is set by the Google. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Copyright 2023 Apple Inc. All rights reserved. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . The mob used the electronics in the store to play music and record their dance routine. 2023 Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Copyright 2000-2023 MacRumors.com, LLC. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Apple today launched updated professional training and certifications for IT support and management. Do you love how it feels to help others? The redesigned training has moved to an online, self-paced format. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Stay up to date with what you want to know. I also think readers might find the level of diversity among the talent at Apple very inspiring. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Because to create products that serve everyone, we believe in including everyone. You reassure customers when delivering product diagnoses and potential solutions. Here's what we know so far. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The work environment for an Apple technical specialist is usually in an Apple Store. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. They must also have excellent customer service skills. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. You maintain composure and customer focus while troubleshooting and solving issues. These cookies ensure basic functionalities and security features of the website, anonymously. Core training took place off-site and included 15 new employees like. This cookie is used by the map which helps visitors to identify and reach the facility. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Do you love how it feels to help others? 325 reviews from Apple employees about working as a Technical Specialist at Apple. The courses are sequential, and build on skills and concepts as the user progresses. To view your favourites, sign in with your Apple ID. Technical Specialists may be required to travel to customer sites. The energy on these days rocked my world. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Take proctored certification exams from your home or office. Your day in the Apple Store is filled with a range of focused support and service tasks. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Under a partnered program of KellyConnect for Apple. Our training team can help you book training for your organisation or for a third party. When a customer needs assistance, you quickly assess their situation. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. You reassure customers when delivering product diagnoses and potential solutions. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Get weekly top MacRumors stories in your inbox. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Related: 17 Apple Technical Specialist Interview Questions and Answers. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. And be amazed by what it does for yours. At Apple, were not all the same. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Learn more about the E-Verify program (Opens in a new window) . TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Both full-time and part-time jobs are available. Come eager to listen and learn from your team, your mentors, and your customers. Different together. It does not store any personal data. United States Department of Labor. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. We also use third-party cookies that help us analyze and understand how you use this website. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title It felt pretty good to be able to help this woman. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. They offered benefit options such as health care for all employees full- and/or part-time. The entire store team benefits from your commitment to providing the best care for customers. Demonstrate and validate your expertise, whether you're an app developer or IT professional. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. In the US alone, Apple has 265 retail stores across 44 states. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple Inc. All rights reserved. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. When a customer needs assistance, you quickly assess their situation. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. For more details and to apply, visit, Apple Professional Training courses are available now at. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Each of those locations employs over 100 people totalling about. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The best part of working for Apple: It had to be launch days! Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. What it's REALLY like to work in an Apple store:You get to work with really creative people. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple is a drug-free workplace. We draw on the differences in who we are, what weve experienced, and how we think. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Sign up for notifications from Insider! Roles based in Quebec require French language proficiency. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Europe's No.1 Apple Training Specialist. Apple Inc. All rights reserved. Discover even more benefits of doing what you love. The exam costs aren't as crazy as CompTIA. United States Department of Labor. An Apple digital badge represents your achievement in professional training. Please note that all salary figures are . Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Assess employee needs and develop tech training related courses and/or programs. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. It was just a few days later when I received my first follow-up call. 50 features and changes you might have missed in macOS Ventura. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. By clicking Sign up, you agree to receive marketing emails from Insider When a customer needs assistance, you quickly assess their situation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) .
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